SeniorCare

Our knowledge and experience working with thousands of clients and their families during the transitional challenges that affect older adults make us uniquely qualified. Often an emotional journey, our relationships and understanding of the nuances of different types of senior living allows us to carefully match client needs with highly specialized senior living providers or appropriate in-home caregivers. Our database, platform and processes allow us to be as efficient as possible, but since the practice of safe/successful transitioning is very much a hands-on, labor-intensive encounter, it is our vast experience, training and support that makes us successful. 

HealthCare

Regardless if "home" is a private residence, an apartment, a licensed assisted living community, a couch, a vehicle, or somewhere else... we specialize in assessing, managing and delivering post-acute care services right where they are... physically, behaviorally and environmentally.


ManagedCare

Our ultimate goal is to transition from a Fee-for-Service (FFS) rate structure to a shared savings, Value-Based Compensation where incentives are aligned between Managed Care Plan, the provider and Master•Care.

Meet MasterCare

Debra Draves, CEO

Senior Housing and Care Expert

Medical/Aging-Services Sales and Marketing Expert

Customer Experience Zealot

30 Years Experience


Kathy Inocelda, COO

In-Home Care/Placement Expert

Successfully Managed 400+Caregiver Team

Empress of Training and Processes

25 Years of Experience


Leadership

Alejandra Sallee

Alejandra is redefining elder care for our most vulnerable seniors. Raised on a small vineyard in Sonoma, she learned the art of grape crushing from her Spanish-born father. Her attention to detail and tenacity drive her innovative approach to senior care.

Alejandra Sallee

Nursing Facility Director

Alejandra Zepeda

Alejandra is a florist with a passion for creating art through flowers. She dreams of one day opening her own flower shop and is excited to build meaningful connections within her community.

Alejandra Zepeda

Regional Manager

Antoinette Arellano

Antoinette is blessed to live out her "why" every day by encouraging and serving vulnerable members of her community. One of her talents is the ability to turn any moment into a celebration through laughter, faith, or Mexican food.

Antoinette Arellano

Community Relations Liaison

April Powell

April enjoys utilizing her skillset to solve problems for her patients and their families. As a Disney enthusiast, she frequently visits the parks. In her spare time, she creates resin art and travels when she can.

April Powell

Regional Manager

Audrey Merriman

Audrey enjoys delivering person-centered care, finding solutions to barriers, and facilitating safe transitions to housing and assisted living facilities. She has a background in purchasing used books and likes to incorporate books, music, and art into daily life.

Audrey Merriman

Learning and Development Manager

David Shellhamer

David is passionate about making a difference by serving the seniors in his community. His son and twin daughters keep him busy, and they enjoy outdoor activities together, such as bike riding, gardening, and adventuring.

David Shellhamer

Regional Manager

Jeffrey Vargas

Jeffrey is a humble and dedicated individual who is passionate about sharing knowledge about services that can positively impact people's lives. In his leisure time, he enjoys exploring flea markets and spending time with animals.

Jeffrey Vargas

Director of Community Relations

Juliana Hagins

Juliana cherishes the family-like atmosphere at MasterCare, where she works closely with her team to enhance the lives of the members and families they serve. Known for her friendly demeanor and sense of humor, Juliana is also a renowned crochet master!

Juliana Hagins

Regional Manager

Karla Torres

Karla enjoys being a supportive presence for her team members who need extra encouragement. As a hardworking team member, she dedicates herself to her colleagues. In her free time, Karla finds joy in taking her dogs on hikes.

Karla Torres

Regional Director

Ledell Jones

Ledell's favorite thing about MasterCare is the passion and drive they have for their patients, their team, and life. He took a break from school to travel and perform in musicals and theatre throughout the western region of the US.

Ledell Jones

Regional Director

Lisa Silva

Lisa states that if the system has let down our patients, she wants to be the person who helps them pick the pieces back up. She frequently has after-work meetings with her six chickens, who serve as the voice of reason in challenging situations.

Lisa Silva

Regional Manager

Merlin Tsan

Merlin's favorite aspect of her role is making a difference in patients' lives by attentively listening to their needs. In her leisure time, she enjoys creating pottery, arranging flowers, and snowboarding.

Merlin Tsan

Regional Manager

Natalie Maalouf

Natalie's favorite aspect of her role at MasterCare is the opportunity to help numerous people. She finds enjoyment in gardening, taking long walks, and volunteering at her church. Natalie describes herself as both affectionate and ambitious.

Natalie Maalouf

Regional Manager

Nathan Guerra

Nate is an unstoppable powerhouse with extensive knowledge in Housing Navigation. He enjoys helping people in difficult situations and describes himself as free-loving and highly driven.

Nathan Guerra

Housing Program Director

Nickie Berdrow

Nickie's favorite aspect of MasterCare is its patient-centered approach, supported by a team genuinely committed to achieving positive outcomes. She is friendly, trustworthy, and maintains excellent rapport with her patients.

Nickie Berdrow

Regional Manager

Nicole Inocelda

Nicole has a unique skillset of 10+ years of combined clinical and Managed Care experience. She is driven and determined to supporting the team in providing impeccable service and carrying out the MasterCare vision. 

Nicole Inocelda

Vice President of Quality

Pamela Uhlenhop

Pamela is thankful for every day she gets to make a positive impact in someones life. In her free time, she enjoys walking her two dogs, knitting and baking sourdough bread. Pamela is adaptable and empathetic!

Pamela Uhlenhop

Director of Care Navigation

Shadya Guerra

Shadya is passionate about working with her team to change lives and help those in crisis. She is also a drummer for her church worship team, runs her own custom T-shirt business, and is a proud soccer mom of three girls.

Shadya Guerra

Quality Team Manager

Tisha Abernathy

Tisha's favorite aspect of her role is discovering candidates with exceptional skills and compassionate hearts to perform a job we all cherish. Her loyalty and dedication are commendable. Her large family, consisting of two children, two bonus children, and twelve grandchildren, keeps her constantly on her toes.

Tisha Abernathy

Chief Administrative Officer

Clinical Team

Alyssa Moore

Alyssa is a resilient and caring individual who enjoys working with her teammates. She cherishes spending time with her family and watching her two children grow through their early years. Her kids, born just 13 months apart, bring joy to her life.

Alyssa Moore

Clinical Nurse

Dennis Tautuan

Dennis loves to travel and has explored many parts of the world. He is enthusiastic about the flexibility and independence his position at MasterCare offers. Known for his humor, reliability, and amiable nature, Dennis is easy to work with.

Dennis Tautuan

Clinical Nurse

Genevieve Sherman

Genevieve is passionate about advocating for individuals who need assistance in taking control of their health. During her leisure time, she enjoys reading, baking, immersing herself in nature, and spending quality time with her friends and grandchildren.

Genevieve Sherman

Clinical Nurse

Shayla Le

Shayla is a compassionate and resilient nurse who loves helping patients set meaningful goals and offering a clear clinical perspective to support their progress. Alongside her full‑time nursing career, she enjoys making sourdough and is also a licensed cosmetologist, bringing creativity and care into everything she does.

Shayla Le

Clinical Nurse

Supporting Team

Every member of our Team has a unique set of skills, and brings expertise to our organization. 

Angelina Cooper

Angelina is a down-to-earth individual with a great sense of humor. She impressively owns nine chickens. Passionate about community service, she finds great fulfillment in helping others.

Angelina Cooper

Remote Care Navigator

Benjamin Uhlenhop

Benjamin is a loyal and kind individual who is excited about joining his close-knit team to help serve members of his community. Interestingly, Benjamin has been riding horses competitively since he was 10 years old.

Benjamin Uhlenhop

Community Relations Laison

Bethany Charles

Bethany, a positive and caring individual, finds fulfillment in a role where she can support those who need it most. She appreciates being part of a company that genuinely cares about people. Bethany is the proud mother of a beautiful baby boy born in 2024.

Bethany Charles

Referral/Auth Coordinator

Catrina Griffith

Catrina is delighted to be part of a team that assists individuals, particularly those in our community who need support the most. She possesses a compassionate nature and demonstrates efficiency in her work. When not engaged in helping others, she enjoys participating in bingo games.

Catrina Griffith

Authorization/Eligibility Coordinator

Chevy Cooper

Chevy's favorite part about his role at MasterCare is the warm, family-oriented atmosphere at MasterCare, where he finds great fulfillment in assisting patients with their healthcare needs. He is a proud dad to four chickens and eight kids. Chevy describes himself as outgoing and compassionate.

Chevy Cooper

Customer Service Intake Coordinator

Chris Balenzano

Chris, who has been tech-savvy from a very early age, is excited to share his knowledge and have the ability to help people who help others. Chris is outgoing and understanding, and he also performs regularly on stage.

Chris Balenzano

IT Tech

Cindy Perey

Cindy is thrilled to witness the positive impact MasterCare can have on people's lives. She has lovely hair, though she's not particularly fond of having her photo taken.

Cindy Perey

Remote Care Navigator

Gabi Lettington

Gabi is introverted and friendly. She loves many aspects of her role at MasterCare, particularly the opportunity to work remotely and have flexibility. A fun fact about Gabi is that she has a cockatiel named Baby Bird.

Gabi Lettington

Authorization Coordinator

Gail Weathers

Gail loves many things about her role at MasterCare, including being part of her team and supporting customers. She has a healthy obsession with her dogs, Stella and Lil Bit. Gail is loyal and funny.

Gail Weathers

Intake Coordinator

Glendia Hudson

Glendia loves MasterCare for its staff members who collaborate seamlessly. She eagerly anticipates learning new things. She verbalizes her thoughts during all activities, offering herself valuable advice and self-correction as needed.

Glendia Hudson

Remote Care Navigator

Ivy Garner

Ivy really likes the family-like atmosphere at MasterCare, where everyone's valued as part of the team. Outside of work, Ivy enjoys getting lost in a good book, take walks with her dog and attend sporting events with her son and boyfriend.

Ivy Garner

NFTD Review Specialist

Jessica Goodman

Jessica is a hardworking individual who always finds a way to incorporate fun into her work. Her favorite aspect of the role is working closely with her colleagues. Outside of work, she enjoys photography, reading, good food, and engaging in activities with family, friends and her Doberman.

Jessica Goodman

Executive Coordinator

Joan Eddy

Joan's mission is to support MasterCare by solving complex issues, ensuring processes are accurate, and resolving matters that directly impact the quality of support our patients receive. Outside of work, Joan likes to blend teas, design candles, and turn simple things into something beautiful.

Joan Eddy

Resolution Specialist

Juliette Inocelda

Juliette is an open-hearted and passionate individual who plays a sinificant role in improving the lives of our patients. Juliette is a talented dancer who has mastered the art of hula and various other Polynesian dance styles.

Juliette Inocelda

Authorization Specialist

Kayla Brundage

Kayla's passion drives her to assist patients from diverse backgrounds in achieving their goals while listening to their life stories. She enlists her five-year-old daughter and husband in her quest to collect vintage Pyrex.

Kayla Brundage

NFTD Specialist

 Krystle Deguzman

Krystle enjoys making things easier and more seamless for patients, bringing a supportive and positive approach to her work. A proud boy mom, she loves spending her free time with family. Funny and outgoing, Krystle brings warmth, energy, and genuine care into everything she does.

Krystle Deguzman

Referral Coordinator

Kyndall McKenzie

Kyndall has a kind heart and loves helping others. She's passionate about poetry and enjoys performing spoken word. In the future, she's set her sights on completing a marathon, which is an exciting goal.

Kyndall McKenzie

Remote Care Navigator

Latroya Brown

Latroya is resourceful and excels at problem-solving, learning new things, and working well with an inclusive team that spreads positivity. A fun fact about Latroya is that she is the only person in her family who doesn't like to cook. Instead, she prefers to spend her time reading and exploring new restaurants.

Latroya Brown

ALFT Quality Assurance Specialist

Lisa McClung

Lisa is an asset to the team due to her thoughtfulness and commitment. Her favorite aspect of her role is the daily opportunity to step into people's lives and situations, saying, "I can help." Lisa is also a big fan of the outdoors.

Lisa McClung

Quality Assurance Coordinator

Melinda Smith

Melinda is a vital member of the team due to her passion for building relationships with collaborators, which contributes to making a positive impact in the community. She excels as a listener and provides strong support to her colleagues. During her leisure time, Melinda enjoys tending to her garden.

Melinda Smith

Provider Relations Coordinator

Monique Menoza

Monique is thrilled to bring her skills and positive energy to the MasterCare team. A proud LA native, she has been happily married to her husband, David, for nine years and treasures life with their son and baby daughter. She enjoys singing, great food, cooking, and hosting others, and loves spending time both at the beach and exploring the city.

Monique Menoza

Remote Care Navigator

Radhika Raj

Radhika loves her role at MasterCare because she enjoys contributing to a happy, healthy future for patients. In her free time, she enjoys cooking, listening to true crime podcasts, and taking walks at the Marina.

Radhika Raj

Remote Care Navigator

Sophia Inocelda

Sophia is an asset due to her kindness and social nature. She takes pleasure in assisting people to find the most suitable care for their needs. Together with her son, she enjoys reading and playing basketball.

Sophia Inocelda

Intake Coordinator

Teri Goldsmith

Teri enjoys collaborating closely with her team. In her leisure time, she engages in outdoor activities and cherishes moments with her family and pets. Teri characterizes herself as blessed and grateful for her life.

Teri Goldsmith

Remote Care Navigator

Ursula Fernandez

Ursula enjoys working in the community, providing support to families and their loved ones while always finding ways to have fun. In her free time, she likes to discover new cuisines to try or spend time with her family and cats at home.

Ursula Fernandez

Intake Coordinator

Meggan Martin

Meggan says that MasterCare aligns deeply with her personal values of serving the elderly population and supporting the community with dignity and respect. with family as her center, she is a proud mom of four adult children and a joyful grandmother, loves nature and caring for her pets

Meggan Martin

Office Coordinator

Hannah Hern

Hannah's honesty and determination make her a valuable asset to MasterCare. She's great at handling transactions that really impact our patients' lives. On a personal note, she's a huge music fan and has been to tons of concerts, enjoying all kinds of genres.

Hannah Hern

Accounting Clerk

Pearl Vang

Pearl's favorite aspect of her role at MasterCare is providing unwavering support to her coworkers and vendors. In her leisure time, Pearl cherishes the opportunity to spend quality moments with her beloved family.

Pearl Vang

Accounting Clerk

Rosie Jaquias

Rosie is passionate about making a difference in people’s lives and approaches everything she does with humility and heart. When she’s not working, she enjoys playing volleyball. Valued for her kind spirit and grounded nature, Rosie brings dedication and purpose to every space she’s part of.

Rosie Jaquias

Intake Coordinator

Thisha Smith

Thisha values the opportunity to connect data with compassionate care at MasterCare and is inspired by the integration of medical and non‑medical services under CalAIM. She enjoys using data to empower teams and improve outcomes, balancing her analytical side with creative interests like digital projects, AI tools, and gaming.

Thisha Smith

Data and Reporting Specialist

Care Navigators

Every Master•Care Team Member is passionate and dedicated to their patients.

Allie Norwood

Allie is a genuine and caring individual who enthusiastically shares in her patients' success stories. As an interesting tidbit, she happens to be a twin!

Allie Norwood

Field Care Navigator

Amparo Villa

Amparo's favorite part of being a Care Navigator at MasterCare is empowering individuals with the tools and support they need to feel confident at every stage of their journey. She enjoys pop culture and getting lost in films and actors' stories. Her family loves going on adventures with Disney usually being top of the list.

Amparo Villa

Field Care Navigator

Andre Williams

Andre is a family man and sports enthusiast who practices Jiu-Jitsu in his spare time. What he admires most about MasterCare is its patient-centered culture and exceptional team.

Andre Williams

Housing Care Navigator

Andrea Macias

Andrea excels at multi-tasking and is eager to apply her skills to assist members of her community. She finds her role at MasterCare fulfilling due to the team's supportive nature. In her leisure time, Andrea indulges in drawing and reading.

Andrea Macias

Field Care Navigator

Angel Norton

Angel appreciates her ability to improve her patients' lives and enjoys expanding her knowledge in the medical field. She possesses a unique gift of extrasensory perception, receiving messages and visitations from those who have passed away.

Angel Norton

Field Care Navigator

Aurora Hernandez

Aurora loves helping people and making a positive impact wherever she can. She enjoys planning small adventures with her family, from beach days to discovering new places. Resilient and resourceful, Aurora approaches life with strength, creativity, and a genuine love for connection.

Aurora Hernandez

Field Care Navigator

Beth Albert

Beth strives to maximize her role by actively contributing to her patients' solutions. She cherishes outdoor activities, including camping, swimming, tubing, and enjoying beach sunsets. Beth lives life to the fullest, surrounded by her large family.

Beth Albert

Field Care Navigator

Brandy Ramos

Brandy is grateful for the opportunity to continue serving her community and its members who need help the most. She is talkative, funny, and loves to sing. As one of ten siblings, Brandy brings a unique perspective to her work.

Brandy Ramos

Housing Care Navigator

Britney Looney

Britney is passionate about helping individuals gain access to care and resources through connection and compassion. In her spare time, you can find her outside hiking or paddleboarding with her dog.

Britney Looney

Field Care Navigator

Brittany Davis

Brittany appreciates having a consistent work schedule, which allows her to spend more time with her daughters. Her artistic talent has been recognized, as one of her artworks was purchased and used as a cover for a novel.

Brittany Davis

Field Care Navigator

Cortney Hunley

Cortney's into reading and catching documentaries about theology with her husband when she's not busy. She's all about lending a hand and spreading positivity. If you had to sum her up in two words, "saved" and "forgiven" truly capture her essence

Cortney Hunley

Lead Care Navigator

Cristina Hernandez

Cristina finds great joy in seeing her patients make progress towards their goals. Her independent and outgoing nature shines through in her work, and she's passionate about weightlifting in her free time.

Cristina Hernandez

Field Care Navigator

Crys Porter

Crys is excited about the fact that she gets to improve the lives of others for a living. A fun fact about Crys is that she loves to sing but you won't catch her singing infront of a crowd. Two words that can describe her are goofy and loving.

Crys Porter

Field Care Navigator

Cynthia Aguilar

Cynthia is a compassionate individual who finds joy in helping others. In the past, she was an avid equestrian and has a big passion for animals. Two words that can be used to describe Cynthia are Nice and Bubbly.

Cynthia Aguilar

Field Care Navigator

Denise Lopez

Denise loves working in the community and supporting a diverse group of adults as they pursue their healthcare goals. As a Harley enthusiast since age 5, she once owned a ’99 Fatboy and still enjoys riding with her husband. They’ve even taken annual weekend trips from Hanford to Carson City, a beautiful but endurance‑testing ride. 

Denise Lopez

Field Care Navigator

Diana Duran-Reyes

Diana is kind and outgoing and loves her role at MasterCare for the ability to help improve the lives of adults in need and their families. Her family of four love attending their sports events and is a huge fan of NFL and Boxing.

Diana Duran-Reyes

Field Care Navigator

Elyse Daly

Elyse is an enthusiastic individual who's eager to use her creativity and dedication to make a positive difference in her community. She sees herself as a versatile person with a wide range of skills and interests.

Elyse Daly

Field Care Navigator

Eric Chavez

Eric is an asset to MasterCare due to his passion for health promotion and advocacy for older adults facing barriers and lacking knowledge of available resources. In his free time, Eric enjoys outdoor activities such as playing soccer, running, and cycling.

Eric Chavez

Field Care Navigator

Erica Torres

Erica loves working in the field, giving top-notch care to her patients. She shows her spontaneous side by trying out something new with her family each year on her birthday. Last year they learned how to milk a cow.

Erica Torres

Field Care Navigator

Erin Thomas

Erin finds great satisfaction in helping others through her dedicated efforts. Her son, currently serving in the Navy, is the center of her world. She has rescued two dogs and two cats, demonstrating her love for animals. Erin enjoys outdoor activities, music, road trips, and reading. She is also pursuing a degree in Sociology, which she will soon complete.

Erin Thomas

Field Care Navigator

Essence Reed

Essence finds great fulfillment in helping those who trruly need and deserve care. To her, there is nothing more rewarding than seeing a patient smile and playing a role in guiding them towards better health. She enjoys spendingf time with her family  enjoying music and nature. 

Essence Reed

Field Care Navigator

Fairen Wathen

Fairen appreciates that MasterCare places such a high value on family, both in the personal lives of its employees and within the professional environment. She is grateful for the oportunity to make a positive and lasting difference in the lives of patients we serve. Fairen plays the clarinet and her family loves music, especially live music. 

Fairen Wathen

Field Care Navigator

Faith Guillen

Faith is always ready to lend her compassion and productivity to her patients, providing person-centered care when they need it most. She has a Boxer who loves going on car rides to the beach. Additionally, Faith enjoys giving lash extensions to her friends and family.

Faith Guillen

Field Care Navigator

Fleta Herndon

Fleta is a caring and dedicated Care Navigator. As the loving grandmother of eight wonderful grandchildren, she is enthusiastic about assisting those who may have been overlooked by the healthcare system. Her strength and independence make her well-suited to support individuals in need.

Fleta Herndon

Field Care Navigator

Ga'Naisha Calvin

Ga’Naisha values person-centered care and finds fulfillment in building meaningful, respectful connections with others. An approachable introvert, she enjoys the quiet comfort of books and brings a calm, thoughtful presence to everything she does.

Ga'Naisha Calvin

Field Care Navigator

Jacob Gamino

Jacob values the power of community, mission, and teamwork working together to create meaningful, comprehensive care that improves patients’ lives. Jacob enjoys playing video games, D&D, and spending quality time with friends and family.

Jacob Gamino

Field Care Navigator

Jay Ferrer

Jay is proud to work at MasterCare for its supportive atmosphere and his ability to provide services to members of his community who need the most help. In his free time, he enjoys country music, concerts, sporting events and spending time with family.

Jay Ferrer

Housing Care Navigator

Jenny Kennon

Jenny demonstrates her hardworking nature by providing the utmost care for her patients and supporting the familial-like culture within MasterCare. She adores her family, which includes three children and three grandchildren.

Jenny Kennon

Field Care Navigator

Jessica Hernandez

Jessica is an integral part of making a significant difference in the lives of patients within her local community. On the side, she is a scentsy Fragrance Consultant and she also enjoys a good workout. 

Jessica Hernandez

Field Care Navigator

Jessica Flores

Jessica is passionate about helping those in need and bringing kindness into everything she does. A mom of two, she enjoys reading, sipping Diet Coke, and spending time with her family. Caring and funny by nature, Jessica loves making people laugh and creating a warm, welcoming environment for others.

Jessica Flores

Field Care Navigator

Jessica Pantoja

Jessica's all about giving caring, personalized support that makes people feel heard, respected, and confident in their care. She's into helping patients navigate tricky systems and breaking down obstacles so they can get the services they need. When she's not working, she likes to read, play video games, and hang out with family and friends.

Jessica Pantoja

Field Care Navigator

JoeAnn Pierson

JoeAnn is a friendly and open-minded Care Navigator who values our family-like approach to treating patients and colleagues here at MasterCare. Interestingly, JoeAnn has a unique relationship with dogs – every canine companion she's had has shown a preference for her son instead of her.

JoeAnn Pierson

Field Care Navigator

Joni Huston

Joni finds deep purpose in her role as a Field Care Navigator, where she’s able to support individuals, advocate for their needs, and help them access the resources that truly make a difference in their lives. Outside of work, she loves spending time with her family and is known for turning even simple moments into fun events or spontaneous mini‑adventures. Driven and compassionate, Joni brings heart, intention, and a sense of joy to everything she does

Joni Huston

Field Care Navigator

Kari Howard

Kari is an honest and caring individual who is passionate about helping people. A fun fact about Kari is that she is a huge animal enthusiast. She even has a small farm at home.

Kari Howard

Field Care Navigator

Krista Jules

Krista excels at providing comprehensive care and appreciates MasterCare for enabling her to offer genuine, personalized attention to each patient. Outside of work, Krista enjoys spending quality time with her young daughter.

Krista Jules

Field Care Navigator

Katie Copsey

Katie loves seeing people thrive and live life to the highest possible level of independence. She is excited to use her compassion to help patients navigate the path to their own sense of well-being. Her family enjoys a weekly movie night, taking turns choosing the movie and dinner. They particularly love watching silly cartoon movies.

Katie Copsey

Field Care Navigator

Kiahna Bell

Kiahna is adventurous and creative, providing guidance and support to help patients achieve their goals. A fun fact about Kiahna is that she played basketball throughout college and now coaches basketball for boys and girls in grades 1-3.

Kiahna Bell

Field Care Navigator

Kiani Dean

Kiani loves to be a part of creating change. She looks forward to changing the way others view the Cal Aim program by providing quality care with a Kind heart. Kiani loves to transform homes using her gardening skills.

Kiani Dean

Field Care Navigator

Kimberly Ng

Kimberly is grateful for the relationships she has cultivated with both the patients she assists and the staff members at the various facilities she visits. As an avid animal lover, she exhibits a friendly and adaptable demeanor in her interactions.

Kimberly Ng

Lead Care Navigator

Krystle Myers

Krystle comes from the senior care industry where she has worked with private pay clients and is ecstatic to serve a community who may not have the financial means to get the care they need and deserve. She loves van life with her husband and son. They do day trips and a lot of camping and mountain rides on their KTM Adventure Bike.

Krystle Myers

Field Care Navigator

Laylah Yanez

Layla is intuitive and motivated. She enjoys supporting the elderly population and offers a listening ear while guiding them through their needs. In her free time, Layla enjoys learning how to cook authentic Mexican dishes.

Laylah Yanez

Field Care Navigator

Liz Orozco

Liz is a committed care navigator who's all about helping her patients reach their goals, no matter how big or small. When she's not working, she enjoys hanging out with friends and family, catching football games, and checking out new movies.

Liz Orozco

Field Care Navigator

Manny Zaragoza

Manny is passionate about helping community members acquire resources to achieve their goals. In his leisure time, he enjoys reimagining recipes and sharing his culinary creations with family and friends.

Manny Zaragoza

Field Care Navigator

Maria Charles

Maria is a strong and loving care navigator who firmly believes in MasterCare's commitment to providing genuine, impactful service through real people. She has been happily married to her best friend for 18 years, and together they cherish every opportunity to spend time with their sons and grandson.

Maria Charles

Field Care Navigator

MarieRose Carter

MarieRose, a caring mother of two boys, finds joy in her gym workouts. She holds honesty in high regard and is committed to supporting her patients in their journey towards greater independence.

MarieRose Carter

Field Care Navigator

Martha Spagner

Martha is trustworthy and has an excellent sense of humor. She has a genuine desire to help people and enjoys making positive changes in her community. A married mother of two, Martha is a die-hard 49ers fan and a food enthusiast.

Martha Spagner

Field Care Navigator

Melanie Jimenez

Melanie, known for her patience and kindness, finds joy in collaborating with talented colleagues and interacting with patients in the community. Coming from a large family, she values family above all else.

Melanie Jimenez

Field Care Navigator

Nadya Orozco

Nadya is motivated and passionate about serving the underserved and providing community members with person-centered care they never thought possible. She dedicates as much time as possible to her family while also being an avid Dodgers fan.

Nadya Orozco

Field Care Navigator

Nicole Gamache

Nicole appreciates Master Care’s strong “Family First” philosophy, a value she sees reflected in both patient support and the way the company cares for its employees. She unwinds through singing and gardening—often at the same time—drawing on years of choir and vocal training. During the summer, she and her family tend a large vegetable garden together. Nicole is known for her authentic, intuitive approach to everything she does.

Nicole Gamache

Field Care Navigator

Nikki Hyske

Nikki's compassionate nature shines through in her dedication to providing top-quality, patient-centered care. When she's not caring for patients, Nikki enjoys sharing her enthusiasm as a cheerleading coach in her free time.

Nikki Hyske

Field Care Navigator

Pearl Silva Gonzalez

Pearl is passionate about building strong, trusting relationships with her patients and offering direct support to help them access essential services. On Sundays when she's not attending church, she enjoys dancing, cooking, reading, watching movies, and going on hikes and adventures with her poodle.

Pearl Silva Gonzalez

Field Care Navigator

Preston Hall

Preston is a caring and courageous individual who enjoys making a positive impact in his community through his work with MasterCare. He has a deep passion for basketball and is currently sharing his love for the sport by coaching his son's team. 

Preston Hall

Housing Care Navigator

Priscilla Amador

Priscilla is compassionate and enjoys helping people. She makes her patients feel heard and cared for. Her hobbies are watching Turkish dramas on YouTube and Netflix.

Priscilla Amador

Field Care Navigator

Roin Kochee

Roin loves the friendly atmosphere of MasterCare and the ability to bring positive change to the members of his community who need support the most. He is known for his honesty and excellent listening skills, and he enjoys sharing laughter and jokes with friends. Roin is enthusiastic about exploring new places and connecting with people from diverse backgrounds.

Roin Kochee

Housing Care Navigator

Samara Moschiano

Samara finds deep purpose and joy in empowering and supporting individuals as they work to improve their lives. She enjoys volunteering and being an active part of her community. Empathetic and tenacious, Samara is driven to make a meaningful and lasting impact.

Samara Moschiano

Field Care Navigator

Sarah Lowry

Sarah's a big fan of how MasterCare looks after both their staff and patients, really putting effort into making their lives better. She's in her element in nature and loves the scenery around Lake Tahoe, where she lives. If you had to sum Sarah up in two words, they'd be kindness and empathy.

Sarah Lowry

Field Care Navigator

Seanaka Richardson

Seanaka finds fulfillment in making a big impact on the lives of her community's vulnerable members. Her empathy and dedication shine through in her work. Outside of her community service, Seanaka enjoys sewing as a hobby. Her dogs particularly appreciate the warm sweaters she crafts for them.

Seanaka Richardson

Field Care Navigator

Sergio Santos

Sergio enjoys having independence while always having support readily available from the team. He is ambitious and creative. Sergio loves the ukulele and comes from generations of talented musicians

Sergio Santos

Lead Housing Care Navigator

Shannon Hargis

Shannon is the "ultimate hype girl," with her compassionate and encouraging nature aligning perfectly with MasterCare's values. Serving her community fulfills her sense of purpose. When not working, Shannon can be found at Hobby Lobby or spending quality time with her three daughters and her dog, Rosie.

Shannon Hargis

Field Care Navigator

Stephanie Gomez

Stephanie is passionate about her role as a care navigator, as it allows her to give back to her community. In her spare time, she enjoys learning new languages and is currently studying Armenian.

Stephanie Gomez

Field Care Navigator

Susan Brown

usan loves being a Regional Manager because she supports her team and puts her skillset to good use. She agrees that she can eat pizza 24/7. As a member of the track and field team, she went to CIF and took first place. Susan is one of four sisters.

Susan Brown

Field Care Navigator

Tiffany Hampton

Tiffany's compassion and resilience shine through as she helps her patients achieve their goals. In her free time, she loves paddleboarding with her teenagers, diving into a good book, tending to her garden, and exploring her creative side through crafting.

Tiffany Hampton

Field Care Navigator

Tim Herman

Timothy is highly motivated individual who takes great care to improve the quality of life of his community members. Beyond his community involvement, he is the proud new father of a little boy.

Tim Herman

Field Care Navigator

Torey Franklin

Torey is genuine and funny, known for his willingness to help members of his community in need and his interest in seeing their progress. Despite growing up in San Francisco, he is a devoted fan of both the Pittsburgh Steelers and the Chicago Bulls.

Torey Franklin

Field Care Navigator

Tylisha Shumpert

Tylisha cherishes moments with her family, especially her beloved nephews. Her open-minded nature and creative spirit make her a joy to be around. With her positive energy, Tylisha is excited about the opportunity to make a positive impact on people's lives and help them thrive.

Tylisha Shumpert

Field Care Navigator

Victoria Herrera

Victoria is funny and outgoing, using her skills to ensure her patients receive the care and attention they deserve. In her free time, she enjoys playing sports such as softball and soccer, as well as watching her favorite teams on TV.

Victoria Herrera

Field Care Navigator

Yaritza Morales

Yaritza is a family-oriented individual who enjoys playing soccer with her dad and two brothers on the same team. She is dedicated to making a positive difference in the lives of people in her community.

Yaritza Morales

Field Care Navigator

Zakiyaah Thomas

Zakiyaah loves to read, cook, juice fruits and vegetables, and spend quality time with her family. She is funny, intelligent, and believes that her purpose is to serve others with care and compassion in order to make a difference.

Zakiyaah Thomas

Field Care Navigator